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Troubleshooting
47
Another Bluetooth device cannot locate your device
•
Ensure that the Bluetooth wireless feature is activated on your device.
•
Reset your device and try again.
•
Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
mobile device
•
Ensure that the Bluetooth feature on both devices is activated.
•
Ensure that the mobile devices software is Android
4.3 or higher and the latest version
of the Gear Manager application is installed.
Your device and the mobile device are disconnected
Restart both devices and launch the Gear Manager on the mobile device again.
Your device receives notifications at an interval different than the one
you set on the mobile device
Ensure that you set the device’s time and date to be updated automatically and the device is
connected to the mobile device.
Calls are not connected
•
Ensure that your device is connected to a mobile device.
•
Ensure that the connected mobile device has accessed the right cellular network.
•
Ensure that you have not set call barring for the phone number you are dialling on the
connected mobile device.
•
Ensure that you have not set call barring for the incoming phone number on the
connected mobile device.
47


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