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Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Charge the battery
completely before turning on the device.
The touch screen responds slowly or improperly
•
If you attach a protective cover or optional accessories to the touch screen, the touch
screen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touch screen,
or if you tap the screen with sharp objects or your fingertips, the touch screen may
malfunction.
•
The touch screen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is upgraded to the latest version.
•
If the touch screen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close applications and turn on the device
to regain functionality. If your device is frozen and unresponsive, press and hold the Power
button for more than 8-10 seconds to reboot.
If this does not solve the problem, perform a factory data reset. On the Applications screen,
tap
Settings
→
Reset Gear
→
Reset
. Before performing the factory data reset, remember to
make back-up copies of all important data stored on the device.
If the problem is still not resolved, contact a Samsung Service Centre.
