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PAGE HEADER.....
23
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
around the edge of

and/or
Portalter not inserted in
the group head correctly.
Ensure portalter is rotated to the right
until the handle is past the centre and
is securely locked in place. Rotating
past the centre will not damage the
silicone seal.

of the group head
during an extraction.
There are coee
grounds around the lter
basket rim.
Clean excess coee from the rim of the
lter basket to ensure a proper seal in
group head.
Filter basket rim is
wet or underside of
portalter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portalter in place
whilst under pressure
during an extraction.
Always ensure lter basket and
portalter are dried thoroughly before
lling with coee, tamping and
inserting into the group head.
Too much coee in the
lter basket.
Trim coee dose using the RAZOR™
dosing tool after tamping.
Unable to set auto
start time.
Clock not set. Set clock.
E1, E2 or E3 error
message on LCD
screen.
An error that cannot
be reset by the user
has occurred.
Contact Sage
®
Customer
Service Centre UK.

to the shower screen.
This is normal and
happens occasionally.
The dry puck feature
creates a slight vacuum
on top of the coee puck
which will occasionally
hold the puck against
the shower screen
instead of leaving it in
the lter basket.
Pumps continue to
operate / Steam is
very wet / Hot water
outlet leaks.
Using de-mineralised
or distilled water which
is aecting how the
machine is designed
to function.
We recommend using cold, ltered
water. We do not recommend using
water with no/low mineral content
such as de-mineralised or distilled
water. If the problem persists, contact
Sage
®
Customer Service Centre.
23


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