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d u a l p h o n e
T R O U B L E S H O O T I N G G U I D E
PROBLEM POSSIBLE CAUSE SOLUTION
The registration does not work
The handset and the base station were not
prepared for registration.
The handset or the base station has not been
entered into registration mode.
The base station is registered full.
Unplug and then plug in the power adapter.
See User Manual for correct registration of base station and handset.
Press
on the base station to page the registered handsets, then perform the
deregistration operation. Finally, register the handset you want to use.
No display
The battery is empty. Charge the batteries, or replace them (see Battery charging).
No reactions to keystroke
The keypad is locked.
Press
for longer than two seconds.
No radio connection to the base
station – the LED is blinking
The handset is outside the base station range.
The handset is not registered.
The base station does not work.
Move closer to the base station.
Register the handset (see Registering handset
).
Check if the power adapter is connected to the power outlet (220-230V AC / 50 Hz)
and the other end is connected to the power jack on the base station bottom.
N
o dial tone when pressing
The base station is not powered on.
The handset is too far from the base station.
The line is not connected to the base station.
Check the power adaptor connection.
Move the handset closer to the base station.
Plug in the line.
No signal icon
The handset is not registered
The handset is out of range of the base station.
Register the handset.
Move the handset closer to the base station.
When the handset is placed in the
base station, no beep is heard
The handset is not placed properly in the base
station.
The charging contacts are dirty.
The base station is not powered on.
Take the handset out of the base station and put it back again.
Clean the charging contacts with a clean and dry cloth.
Verify that the base station is powered on.
The battery icon remains empty
although the handset has charged
for 14 hours
The handset’s batteries are defective.
The handset is not placed properly in the base
station.
Buy new rechargeable batteries.
Make sure the battery icon is scrolling – otherwise put the handset back in the base
station.
I cannot hear the other party clearly
or the speaker is too loud/quiet
The volume on the handset is too low. Adjust the volume.
The phone does not ring when a
call comes in
The ringer may be set off. Verify that the ringer is on.
53


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