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d u a l p h o n e
T R O U B L E S H O O T I N G G U I D E
PROBLEM POSSIBLE CAUSE SOLUTION
The CD-ROM cannot run
automatically
Right-click the icon of your CD driver, then select Open. Double-click the
D
UALphoneSetup.exe file to enter the installation process.
Contact list/user status returns
PC
Not Available message
Please check as follows: If the base station is
powered on.
If the USB driver is functioning properly and the
USB plug is connected successfully.
If you are signed into Skype.
If the DUALphone Suite is running and shows
that the connections are successful.
Start and sign into Skype.
Make sure the DUALphone Suite is installed and running.
Verify that the USB driver is functioning properly and the USB plug is properly
connected.
Verify that the setting of Skype can allow DUALphone Suite to access it.
I cannot call an ordinary phone
number
00/011 or country code is omitted.
Your Skype account has too little of no credit.
The handset loses its link.
Enter 00/011 and country code before the number dialled.
Buy more Skype credits.
Verify that the link is successful.
Bad audio quality
There may be interference from nearby electrical
appliances.
The base station is installed in a room with thick
walls, or the handset is too far way from the
base station.
The quality of the network is not good, or the
audio device is not good enough.
Move the PC to a different location.
Move the handset closer to the base station.
Get an audio device with higher quality.
55


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