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Problem
Floors are too wet after mopping
Cleaning does not resume after recharging
Scheduled cleaning is not working
Is power always being drawn when the
robot is on the charging dock?
Does the robot need to be charged for at least 16 hours
the first three times it is used?
The robot cannot return to the charging dock
after spot cleaning or when it has been moved manually.
The robot has begun to miss certain spots
The water tank is too full
No or little water during mopping
FAQs
Solution
Check that the water tank seal is closed, that the flow level is set to low,
and that both water filter elements are properly installed
Make sure that the robot is not in DND mode. DND mode will prevent cleanup.
When cleaning a space requiring a top-up charge, if the robot was placed
manually on the charging dock before it recharged automatically, it will
not be able to continue cleanup.
The battery level is too low. Scheduled cleaning can only begin when the
battery level is above 20%.
The robot will draw power while it is docked to maintain battery
performance, but power consumption is extremely low.
No. The robot can be used any time after it has been fully charged once.
After spot cleaning or a significant position change, the robot will
re-generate the map. If the charging dock is too far away, it may
not be able to return for recharging and must be placed on the charger manually.
The wall sensor or cliff sensors may be dirty. Clean them with a soft dry cloth.
The filter may be blocked and need cleaning.
Check whether there is water in the water tank, adjust the water volume switch to high,
rinse the mop cloth, replace the filters, or follow the instructions in the user manual to
ensure that mop cloth is correctly installed.
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