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20 7095-803R 12/23
Start Fire Problems Possible Cause Solution
Can not get re started
Excessive smoke or spillage
Burns too slowly
Not enough heat output
Not enough kindling/paper or no
kindling/paper
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Not enough air for re to ignite
Check for restricted termination cap
Check for blockage of outside air kit; if installed.
Check for ue blockage.
Pre-warm ue before starting re (refer to Building
a Fire on page 13).
Check for adequate vent height (refer to Chimney
Height / Rise and Run on page 14 in the
Installation manual).
Open window below the appliance towards
the wind.
Wood condition is too wet, too large Use dry, seasoned wood (refer to Seasoned
Wood on page 10).
Bed of coals not established before
adding wood
Start with paper & kindling to establish bed of coals
(refer to Building a Fire on page 13).
Flue blockage such as birds’ nests or
leaves in termination cap
Have chimney inspected for creosote and cleaned
by a certied chimney sweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to
Negative Pressure on page 15).
Open window below the appliance towards
the wind.
Fire burns too fast
Extremely dry or soft wood
Mix in hardwood.
Mix in less seasoned wood after re is established
(refer to Wood Fuel on page 12).
Over drafting
Check for correct vent height; too much vertical
height creates over drafting.
Check location of vent termination (refer to
Chimney Termination Requirement on page 13
in the Installation manual).
Table 20.1
With proper installation, operation, and maintenance your wood appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist you or a qualied service person in the diagnosis of a problem
and the corrective action to be taken.
4 4 Troubleshooting Guide
20


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