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20 02/237033-351J
Withproperinstallation,operation,andmaintenanceyourwoodappliancewillprovideyearsoftrouble-freeservice.Ifyoudo
experienceaproblem,thistroubleshootingguidewillassistyouoraqualiedservicepersoninthediagnosisofaproblem
andthecorrectiveactiontobetaken.
Start Fire Problems Possible Cause Solution
Cannotgetrestarted
Excessivesmokeorspillage
Burnstooslowly
Not enough heat output
Notenoughkindling/paperorno
kindling/paper
Use dry kindling, more paper.Arrange kindling &
wood for air movement.
Notenoughairforretoignite
Checkforrestrictedterminationcap
Checkforblockageofoutsideairkit(ifinstalled).
Checkforueblockage.
Pre-warmuebeforestartingre(refertoBuilding
a Fire on page 13).
Checkforadequateventheight(refertoChimney
Height / Rise and Run on page 13 of the
Installation manual).
Open window below the appliance towards
the wind.
Woodconditionistoowet,
too large
Use dry, seasoned wood (refer to Wood Selection
and Storage on page 9).
Bedofcoalsnotestablishedbefore
adding wood
Startwithpaper&kindlingtoestablishbedofcoals
(refer to Building a Fire on page 13).
Flueblockagesuchasbirds’nests
or leaves in termination cap
Havechimneyinspectedforcreosoteandcleaned
byacertiedchimneysweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to
Negative Pressure on page 15).
Open window below the appliance towards
the wind.
Fire burns too fast
Extremely dry or soft wood
Mix in hardwood.
Mixinlessseasonedwoodafterreisestablished
(refer to Wood Selection and Storage on page 9).
Overdrafting
Check for correct vent height; too much vertical
height creates over drafting.
Check location of vent termination (refer to
Chimney Termination Requirements on page 12
of the Installation manual).
Table 20.1
4 4 Troubleshooting Guide
20


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