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Polycom VVX 101 Manual

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Polycom VVX Business Media Phones User Guide
Polycom, Inc. 91
GENBAND’s Multiple Appearance Directory Number -
Single Call Appearance
When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory
Number – Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a
member of a Multiple Appearance Directory Number (MADN) group. System administrators assign
members to MADN groups, which can have a maximum of 32 members. Check with your system
administrator to find out if this feature is available on your phone.
Any MADN group member can place, answer, hold, resume, or barge in on a call on a shared line.
Additionally, all group members can view the status of a call on the shared line on their phones.
This section includes information and instructions on using the following MADN-SCA functions:
● Placing a MADN Call
● Answering MADN Calls
● Barge In on an Active Call
● Resume Held MADN Calls
● Enabling Privacy
Placing a MADN Call
Any MADN member can place a call on the shared line. When a member places a call on the shared line,
the other members are notified with a steady red LED light on the line key of the members’ phones.
Only one call at a time can be active on the shared line. If a call is placed to the shared line with an active
call in place, the incoming call is sent to voicemail.
Answering MADN Calls
Any incoming call to the shared line rings on all group members’ phones simultaneously, the call is displayed
on all members’ screens, and a green LED light flashes on the line’s line key.
Any MADN member can respond to an incoming call to the shared line. When a MADN member answers
an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate
the call was answered. Members can also view the status of a call on the shared line by pressing and
holding the corresponding line key for one second. The call’s status and the Barge In soft key display for
five seconds.
If bridging is disabled and privacy is enabled for the shared line, you cannot barge in on active calls
answered by other MADN members.
Barge In on an Active Call
After a call is answered, any group member can barge in on the active call on a public shared line, which
becomes a bridge call—a call between two or more MADN members and another party. Ask your system
administrator about the maximum number of participants allowed on a bridge call.
To barge in on an active call:
1 Press and hold the corresponding line key for the shared line for one second.
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