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No picture is displayed or
the picture is not
displayed properly.
Is the HDMI cable
properly connected?
• Connect the cable properly according to the connected
devices (page 16).
• Disconnect the cable, then reinsert it firmly and all the way in.
• TV or any other device which outputs video signals must be
connected to the HDMI OUT (MAIN) terminal (page 16).
Is the HDMI cable
damaged?
If the cable is damaged, replace it with a new one.
Is the input setting on the
connected TV or AV
receiver or amplifier
right?
Read the operating instructions for the connected
components and switch to the proper input.
Is the output video
resolution properly set?
Switch the resolution at which the video and audio are output
by pressing RESOLUTION e/r.
Depending on the HDMI
cable being used, high
resolution images of 4K
video and HDR video of
ULTRA HD Blu-ray
TM
may
not be output.
To watch 4K video or HDR video of ULTRA HD Blu-ray
TM
, use
an 18 Gbps-compatible Premium High Speed HDMI
®
/
TM
cable
(optional).
Is a DVI device
connected?
The picture may not be displayed properly if a DVI device is
connected.
Is Color Space properly
set?
Change the Color Space setting (page 41).
Is the HDMI Mode set
appropriately?
Set the HDMI Mode to something other than Pure Audio
(page 41).
Is the DIRECT function set
to On?
Video output does not occur if the DIRECT function is set to
On. Turn the DIRECT function off to display video (page 29).
Playback stops. • Playback may stop if the unit is subject to shocks or set in an
unstable place.
• Playback may stop when a USB device is connected or
disconnected during playback. Do not connect or disconnect
USB devices during playback.
Picture freezes and the
front panel and remote
control buttons stop
working.
• Press g STOP to stop playback, then restart playback.
• If the playback cannot be stopped, press ^ STANDBY/ON on
the player’s front panel to turn off the power, then turn the
power back on.
• If the power cannot be turned off (to standby), reset the unit.
Press and hold the ^ STANDBY/ON button for approx. five
seconds. When the button indicator turns off, release your
finger. The unit restarts and can now be operated.
• It may not be possible to play scratched discs.
• Picture is stretched.
• Picture is cropped.
• Aspect ratio cannot be
switched.
Is the TV’s aspect ratio
properly set?
Read the operating instructions for the TV and set the TV’s
aspect ratio properly.
Is TV Screen properly set? Set TV Screen properly (page 39).
When video signals with a resolution of 4K60p, 4K50p, 4K24p,
1080/50i, 1080/50p, 720/50p, 1080/24p, 1080/60i, 1080/60p
or 720/60p are being output from the
HDMI OUT
terminal, they
may be output with an aspect ratio of 16:9 even if
TV Screen
is
set to
4:3 Pan&Scan
(page 39).
Picture is interrupted. The picture may be interrupted when the resolution of the
recorded video signal switches. Set Resolution to something
other than Auto (page 39).
There is square noise
(pixelation) on the screen.
Due to the characteristics of digital image compression
technology, block-shaped images may stand out, for example
in scenes where there is fast movement.
The subtitles cannot be
switched.
The subtitles cannot be switched for discs recorded on a DVD
or BD recorder.
Problem Check Remedy
52


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