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Appendix A: Troublehooting 391
possible clues. If necessary, undo the changes to see if the problem
goes away.
Further troubleshooting steps:
1 Restart the computer: Unstable software behavior of
undetermined cause can often be fixed by resetting the system.
This is almost always a good place to start when troubleshooting.
2 Wait a few minutes: If Pinnacle Studio still won’t launch, wait a
few minutes to let it finish launching. On some computers it may
take a little while for the launch to complete.
3 Update Studio: When troubleshooting any problem, it is always
best to use the latest version of the software if possible.
4 Disconnect capture hardware: If possible, unplug any capture
hardware and try launching Pinnacle Studio again. If you can’t
launch with your webcam plugged in, try it unplugged, and vice-
versa. You may have to set the webcam up in the same way every
time you launch Studio.
5 Download and reinstall hardware drivers: During the Studio
software launch process we do check that you have a DirectX
compatible graphics and sound card. Download and reinstall the
latest version of the driver for the graphics card that is on your
system. If you need assistance with this step, please contact the
graphics card manufacturer.
6 End background tasks: There are a couple ways to accomplish
this. One is to use start-up management software to assist in
eliminating unnecessary programs that launch on Windows start-
up. Many shareware and freeware programs of this type have
been created. Use an Internet search engine such as Google or
Yahoo to search for ‘startup managers’. We don’t endorse any
particular one, but recommend you try a couple to see which one
works best for you.
401


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