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Appendix A: Troublehooting 389
Looking up your customer information:
1 Start by logging in at www.pinnaclesys.com.
2 Browse to ‘Your Product’.
3 Choose your products again from the products section.
4 Your serial number is listed in the ‘Your products’ window that
comes up.
Using a serial number when upgrading
To upgrade Pinnacle Studio, you will need the serial number from the
old version. For information about finding your serial number, see
“Serial number information” on page 388.
After you have found your old serial number, start the install. A
window will appear asking for both the new and old numbers. Put
them in the correct windows and click
Next.
Error or crash while installing
Document ID 284219
Here are some tips for troubleshooting errors or crashes that could
occur while installing Pinnacle
Studio.
Specific Errors
Error 1402: If you are getting a 1402 error during installation, please
follow the instructions in document 364555 in the knowledge base,
Error 1402 on installation.
Error on install “Setup will now abort installation”: If this error occurs
during installation, please follow the instructions in knowledge base
document 363187, Error on install “Setup will now abort installation”.
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