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Pinnacle Studio
Hangs or crashes while launching
Document ID: 284223
If Studio previously launched successfully and now does not, review
any changes that have been made to the computer recently for
possible clues. If necessary, undo the changes to see if the problem
goes away.
Further troubleshooting steps:
1. Restart the computer: Unstable software behavior of
undetermined cause can often be fixed by resetting the system.
This is almost always a good place to start when
troubleshooting.
2. Wait a few minutes: If Pinnacle Studio still won’t launch, wait
a few minutes to let it finish launching. On some computers it
may take a little while for the launch to complete.
3. Update Studio: When troubleshooting any problem, it is always
best to use the latest version of the software if possible.
4. Disconnect capture hardware: If possible, unplug any capture
hardware and try launching Pinnacle Studio again. If you cant
launch with your webcam plugged in, try it unplugged, and vice-
versa. You may have to set the webcam up in the same way
every time you launch Studio.
5. Download and reinstall hardware drivers: During the Studio
software launch process we do check that you have a DirectX
compatible graphics and sound card. Download and reinstall the
latest version of the driver for the graphics card that is on your
system. Many customers have NVidia cards, for which the latest
drivers should be available from:
www.nvidia.com
Drivers for ATI/AMD cards can be obtained from:
www.amd.com/us/Pages/AMDHomePage.aspx
If you need assistance with this step, please contact the graphics
card manufacturer.
332


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