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Appendix A: Troubleshooting
313
Specific Errors
Error 1402: If you are getting a 1402 error during installation,
please follow the instructions in document 364555 in the knowledge
base, Error 1402 on installation.
Error on install “Setup will now abort installation”: If this error
occurs during installation, please follow the instructions in
knowledge base document 363187, Error on install “Setup will now
abort installation.
General troubleshooting
Here are some further avenues to explore if you are having trouble
getting the application to install.
Try cleaning the disc: Inspect the install disc, checking its surface
for smudges and dirt. If cleaning is necessary, use a soft cloth, not
paper towels or any abrasive material. Wipe from the center of the
disc to the outer edge rather than a circular motion. Once the disc is
clean, try installing again.
Another optical drive: Many systems have two optical drives; for
instance, a DVD burner and a separate DVD reader. Put the disc that
won’t install into the other drive, if available, and retry.
Restart the computer: In some cases the installation can crash if
Windows Update is running. If that happens, it is best to restart the
system as requested by Windows before trying again to install
Studio.
Startup tasks/programs: If you are familiar with msconfig, you
can use this tool to disable any programs launched at start-up that
might be interfering with the Studio installer.
When all else fails
If the disc is damaged with deep scratches or cracks so that it wont
install, please contact support for a replacement. The discs are
warranted for 30 days; beyond that time there is a $14.95 charge for
replacement discs. Please have your Pinnacle order number or proof
of purchase (receipt) from the store available to get a replacement
disc.
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