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Appendix A: Technisch support 81
Email-support
Indien u via onze website geen antwoord op uw vragen
krijgt, biedt Pinnacle Systems ook een technische
support per email aan. Mails worden zo snel mogelijk
beantwoord. Maak hiervoor gebruik van het veld „Stel
een vraag“. Voordat uw email wordt doorgegeven,
worden allereerst vijf oplossingen voor uw probleem
aangeboden. Lees deze s.v.p. nauwkeurig door, want
meer dan 70% van de klanten vinden reeds in deze
aangeboden oplossingen een geschikt antwoord.
Extra ondersteuning
Als u er toch niet in slaagt het probleem op te lossen,
kunt u het Pinnacle Service & Support Center
raadplegen dat tegelijkertijd met de toepassing Instant
VideoAlbum werd geïnstalleerd.
Klik op Pinnacle Instant VideoAlbum/Pinnacle Service
& Support Center in het Windows-menu
Start/Programma's en selecteer het land. Hier vindt u
meer informatie over ondersteuningsdiensten, onder
andere het telefoonnummer voor technische
ondersteuning in uw land.
87


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