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Problem Solution
The SENSEO
®
coffee machine
brews only a small
quantity of coffee
or no coffee at all
when I use it for
the rst time.
You have not ushed the machine properly before rst use.
As a result, the boiler is not or only partly lled. Flush the
machine properly (see chapter ‘Preparing the machine for
use’) before you brew another cup of coffee.
I cannot close the
lid properly.
Check if a used coffee pod sticks to the water distribution
disc. If this is the case, remove the used pod.
Check if you have not put two coffee pods in the 1-cup pod
holder q.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO
®
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have pressed
the right button. Use 1 pod in combination with the 1-cup
pod holder q and the 1-cup button q. Use 2 pods in
combination with the 2-cup pod holder qq and the 2-cup
button qq;
the coffee pod or pods has/have been placed properly in the
centre of the pod holder, to prevent water from escaping
along de edge of the pod or pods. When you use two coffee
pods on top of each other, make sure that the convex sides
of both pods point downwards and press the pods lightly into
the pod holder (see step 6 in chapter ‘Using the machine’);
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust avour, SENSEO
®
coffee pods
with a stronger blend are available.
The SENSEO
®
coffee is too
strong.
If you prefer a milder avour, SENSEO
®
coffee pods with a
milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too large, as they cause the coffee
to get cold more quickly. When you use cups, make sure they
have a capacity of 150ml. When you use a mug, make sure it
has a capacity of 280ml.
To keep the coffee hot longer, preheat the cups with hot
water.
The machine
spatters when I
brew coffee.
Move the drip tray to a higher position so that the edge of
your cup is closer to the spout.
I want to brew
coffee in a tall
vacuum mug but
this mug does
not t under the
spout.
If you remove the drip tray, the mug may t under the spout.
Water and steam
have leaked from
the bottom of the
appliance in a fast
way.
Your SENSEO
®
machine has a technical malfunction and has
drained all water for safety reasons. The machine is blocked
and does not function anymore. For assistance, please visit
our website www.senseo.com or take the machine to a
Philips service centre.
5
4222.200.0399.1
5


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