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Problem Solution
Check if you used the correct pod holder. Use 2
pods in combination with the deeper 2-cup pod
holder qq. Use 1 pod in combination with the 1-
cup pod holder q.
The machine
has been stored
in a room that
was not frost-
free.
Contact the Philips Consumer Care Centre in your
country.
The SENSEO
®
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have
pressed the right button. Use 1 pod in combination
with the 1-cup pod holder q and the 1-cup button
q. Use 2 pods in combination with the 2-cup pod
holder qq and the 2-cup button qq;
you have placed the coffee pod(s) properly in the
centre of the pod holder, to prevent water from
escaping along the edge of the pod(s). When
you use two coffee pods on top of each other,
make sure that the convex sides of both pods point
downwards and press the pods lightly into the pod
holder;
you have not used the same coffee pod twice by
accident;
the coffee in the pod is evenly distributed;
you select strong coffee with the Strength Select
button.
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