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Problem Solution
I cannot open
the lid.
A vacuum may have temporarily formed under the
lid.
Switch off the machine. Pull up the lever as far as it
goes and wait 24 hours before you open the lid. You
may need to use quite some force.
Make sure that the sieve in the centre of the pod
holder is not clogged. If it is, unclog the sieve by
holding the pod holder under a running tap. If
necessary, you can use a washing-up brush to unclog
the sieve.
Make sure you do not move the SENSEO
®
machine.
Moving the machine, placing it outdoors or in a
cool or cold environment does not accelerate the
unlocking of the lid.
Do  put the SENSEO
®
machine in the fridge
or freezer, as this does not accelerate the unlocking
of the lid.
If problems continue to occur, contact the Philips
Consumer Care Centre in your country.
The coffee
machine
produces less
coffee than
before.
Perhaps the sieve in the centre of the pod holder is
clogged. If this is the case, unclog the sieve by rinsing
the pod holder under a running tap. Use a washing-
up brush to clean the sieve, if necessary.
Descale the machine (see chapter ‘Descaling’).
I cannot close
the lid properly.
Check if a used coffee pod is sticking to the water
distribution disc. If this is the case, remove the used
pod.
 25
25


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