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26 EN
8 Troubleshooting
Warning
Never remove the casing of this apparatus.
Tokeepthewarrantyvalid,nevertrytorepair
the system yourself.
If you encounter problems when using this
apparatus,checkthefollowingpointsbefore
requestingservice.Iftheproblemremains
unsolved,gotothePhilipswebsite(www.
philips.com/welcome). When you contact
Philips,ensurethattheapparatusisnearby
and the model number and serial number are
available.
No power
Make sure that the AC power plug of the
device is connected properly.
Make sure that there is power at the AC
outlet.
Check whether the device is in Eco
standby mode.
No sound
Check whether the device is muted. The
power/statusindicatorasheswhitewhen
the device is muted. Adjust volume on
the Philips AirStudio app or on AW5000
directly.
Ifyouhavechosenthewiredconnection,
check whether the Ethernet cable has
been connected properly and securely.
Check the Wi-Fi network connection.
Set up the network again if needed (see
'Connect AW5000 to your home Wi-Fi
network' on page 9).
If the audio source is an external audio
player,adjustvolumeontheaudioplayer
directly.
No response from the device
RestartAW5000,andthensetuptheWi-
Fi network for AW5000 again.
Disconnect and reconnect the AC power
plug,andthenswitchonthedeviceagain.
Wi-Fi network connection failed
This device does not support the WPS-
PIN method.
Enable SSID broadcast on the Wi-Fi router.
Keep away from potential sources of
interferencewhichmayaffectWi-Fisignal,
such as microwave ovens.
Make sure that the SSID name of your
home router consists of alphanumeric
characters,withnospaceorspecial
characterslike%/#/*/#inserted.The
network password should not consist of
#/:/;/'.
If you choose to rename your AW5000
manually on the Philips AirStudioapp,do
not use special characters or symbols.
ForsomenewtypesofWi-Firouters,a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consistsofalphanumericalcharacters,and
also change the Wi-Fi security mode to
secure your network.
Wired network connection failed
Ifyouhavetriedwirelessconnection,
beforesetupofwiredconnection,you
need to reset the wireless Hi-Fi speaker.
Follow the procedures below to reset the
device:
1 Unplug the power cord.
2 Hold the numeric key 1 and plug the
power cord again.
» Thepower/statusindicatorashes
amber,thenturnssolidamber,andafter
awhilestartstoashamberagain.
3 Release the numeric key 1.
Note
Do not release the numeric key 1 until the power/
statusindicatorashesamberforasecondtime.
28


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