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If you need service or information or if you have a
problem, please visit the Philips website at
www.philips.com or contact the Philips Consumer
Care Centre in your country (you nd its phone
number in the worldwide guarantee leaet). If there
is no Consumer Care Centre in your country, go to
your local Philips dealer.
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The terms of the international guarantee do not
cover the following:
- Brush heads
- Damage caused by misuse, abuse, neglect or
alterations
- Normal wear and tear, including chips, scratches,
abrasions, discolouration or fading

This chapter summarises the most common
problems you could encounter with the Sonicare. If
you are unable to solve the problem, contact the
Philips Consumer Care Centre in your country (see
chapter ‘Guarantee & service’) or visit www.philips.
com.
Problem Solution
The Sonicare
toothbrush does
not work.
You may need to recharge the Sonicare. Charge
the Sonicare for at least 24 hours.
Make sure the socket is live when you recharge
the appliance. The electricity supply to sockets in
mirror cabinets over washbasins or shaver sockets
in bathrooms may be cut off when the light is
switched off.
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