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Guarantee & service
Exceptional guarantee & service
You have bought a culinary tool for life and we want to ensure that
you remain satised. We would like you to register your purchase, so
that we can stay in contact with you and you can receive additional
services and benets from us. Register within 3 months of purchase
to receive benets including:
- 5 year product guarantee (and 15 year motor guarantee).
- Fresh ideas for recipes via e-mail
- Tips and tricks to use and maintain your Robust product
- All the latest news on Robust Collection
The only thing you need to do to register your new product is visit
www.philips.com/kitchen or call your local Freephone Philips consumer
care hotline (United Kingdom: 0800 331 60 15). If you have questions about
your culinary tool (usage, maintenance, accessories etc) you can either
consult our on line support at www.philips.com/kitchen or call your local
hotline.
We have put all the maximum effort in developing, testing and designing this
high quality product. However in the unfortunate case that your
product needs repair, please call your local Philips consumer care hotline.
They will help you with arranging any necessary repairs in a minimum time
with maximum convenience - they can arrange a courier to come to your
home to collect your product and bring it back when it is repaired.
This way you can continue to enjoy your delicious homemade cooking.
Troubleshooting
This chapter summarises the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, contact the Consumer Care Centre in your country.
ENGLISH10
Problem Solution
When I push a process
button or the pulse
button, the appliance
does not start to
operate.
Make sure the bowl and lid are xed properly
(‘click’). The appliance starts to operate when
you press a speed button.
The
appliance suddenly
stops running.
The thermal safety cut-out has probably cut off
the power supply to the appliance because the
appliance has overheated. 1) Press the stop
button 0. Unplug the appliance. 2) Let the
appliance cool down for 1 hour. 3) Put the
mains plug in the socket. 4) Switch on the
appliance again.
The kneading
accessory or the blade
unit does not turn
Make sure the kneading accessory or the blade
unit is assembled properly onto the drive unit.
Also make sure the food processor bowl and
the lid are assembled properly (‘click’).
The appliance makes a
lot of noise when I use
the Julienne/French
fries disc and the disc
scratches the lid of the
bowl.
You have assembled the Julienne/French fries
disc upside down. Switch off the appliance
immediately and assemble the Julienne/French
fries disc in such a way that the longer plastic
part in the centre of the disc points upwards.
After using the
appliance, I cannot
remove the tool
holder, blade unit or
kneading accessory
from the bowl.
Empty the bowl. Fill it with 500ml of water. Wait
one minute and then remove the tool holder,
blade unit or kneading accessory.
10


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