Manual Philips AC1214 (page 17 of 190) (English, German, Dutch, Danish, French, Italian, Swedish, Spanish, Norwegian, Finnish)

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Problem Possible solution

The Wi-Fi setup is

not successful.

• If the router your purier is connected to is dual – band

and currently it is not connecting to a 2.4GHz network,

please switch to another band of the same router (2.4GHz)

and try to pair your purier again. 5GHz networks are not

supported.

• Web authentication networks are not supported.

• Check if the purier is within range of the Wi-Fi router. You

can try to locate the air purier closer to the Wi-Fi router.

• Check if the network name is correct. The network name is

case-sensitive.

• Check if the Wi-Fi password is correct. The password is

case-sensitive.

• Retry the setup with the instructions in section ‘Set up the

Wi-Fi connection when the network has changed’.

• The Wi-Fi connectivity can be interrupted by electromagnetic

or other interferences. Keep the appliance away from other

electronic devices that may cause interferences.

• Check if the mobile device is in airplane mode. Make sure

to have the airplane mode deactivated when connecting

to the Wi-Fi network.

• Consult the help section in the App for extensive and up-

to-date troubleshooting tips.

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Philips AC1214 Manual

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