Manual PENTAGRAM Cerberus P 6311-72 (page 53 of 54) (English)

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Cerberus P 6311-072

Frequent loss of ADSL line sync (disconnections):

1. The ISP provides the WAN IP address after authenticating you. Authentication may be

through the user name and password, the MAC address or the host name;

2. The username and password apply to PPPoE and PPPoA encapsulation only. Make sure

that you have entered the correct Service Type, User Name and Password (be sure to

use the correct casing).

Problems with the Internet Access

I cannot access the Internet:

1. Make sure the router is turned on and connected to the network;

2. If the ADSL LED is off, refer to Section ADSL LED of this troubleshooting;

3. Verify your WAN settings;

4. Make sure you entered the correct user name and password;

Internet connection disconnects:

1. If you use PPPoA or PPPoE encapsulation, check the idle time-out setting;

2. Contact your ISP.

If you have any troubles to configure or setup this ADSL Ethernet Router, please feel free to

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PENTAGRAM Cerberus P 6311-72 Manual

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