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If the defect is covered by our guarantee,
you will receive either the repaired prod-
uct or a new product. No new guarantee
period begins on repair or replacement of
the product.
Guarantee Period and Statutory
Claims for Defects
The guarantee period is not extended by
the guarantee service. This also applies for
replaced or repaired parts. Any damages
and defects already present at the time of
purchase must be reported immediately af-
ter unpacking. Repairs arising after expiry
of the guarantee period are chargeable.
Guarantee Cover
The equipment has been carefully pro-
duced in accordance with strict quality
guidelines and conscientiously checked
prior to delivery.
The guarantee applies for all material and
manufacturing defects. This guarantee
does not extend to cover product parts that
are subject to normal wear and may there-
fore be considered as wearing parts (e.g.
keyless drill chuck) or to cover damage to
breakable parts (e.g. switches, batteries).
This guarantee shall be invalid if the prod-
uct has been damaged, used incorrectly or
not maintained. Precise adherence to all of
the instructions specied in the operating
manual is required for proper use of the
product. Intended uses and actions against
which the operating manual advises or
warns must be categorically avoided.
The product is designed only for private
and not commercial use. The guarantee
will be invalidated in case of misuse or
improper handling, use of force, or inter-
ventions not undertaken by our authorised
service branch.
Processing in Case of Guarantee
To ensure efcient handling of your query,
please follow the directions below:
Please have the receipt and item num-
ber (IAN 312202) ready as proof of
purchase for all enquiries.
Please nd the item number on the rat-
ing plate.
Should functional errors or other de-
fects occur, please initially contact the
service department specied below by
telephone or by e-mail. You will then
receive further information on the pro-
cessing of your complaint.
After consultation with our customer
service, a product recorded as defec-
tive can be sent postage paid to the
service address communicated to you,
with the proof of purchase (receipt)
and specication of what constitutes
the defect and when it occurred. In
order to avoid acceptance problems
and additional costs, please be sure
to use only the address communicated
to you. Ensure that the consignment
is not sent carriage forward or by
bulky goods, express or other special
freight. Please send the equipment inc.
all accessories supplied at the time of
purchase and ensure adequate, safe
transport packaging.
Repair Service
For a charge, repairs not covered by
the guarantee can be carried out by
our service branch, which will be happy to
issue a cost estimate for you.
We can handle only equipment that has
been sent with adequate packaging and
postage.
Attention: Please send your equipment to
our service branch in clean condition and
28


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