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Q: How do I contact Customer Support?
A: If this FAQ section doesn’t answer your questions, you
can contact Customer Support at 1-800-715-5354.
COMPUTER COMPATIBILITY
Q: Which media cards are compatible with my
pandigital novel?
A: SD/MMC Cards.
Q: Which Operating Systems are compatible with my
pandigital novel?
A: Microsoft Windows XP, VISTA, 7, MAC OS.
Q: How do I connect my
pandigital novel with
my computer?
A: Use the USB cable included with the device, or any
standard USB cable. Refer to the
Connect to Computer
function (pg. 68).
EMAIL
Q: Can I use any of my personal email addresses to
send/receive email?
A: Your pandigital novel supports POP3, SMTP
and IMAP accounts. Some free
email accounts are not
supported on mobile devices. Check with your email
provider to see if your account is supported.
B&N BOOKSTORE and eBOOKS
Q: How do I log into my Barnes & Noble account through
my
pandigital novel?
A: Tap the
application icon, and then tap Sign In.
Enter your account information, and then tap
Login. Your
login information is remembered for future logins.
Q: What types of eBooks files are compatible with my
pandigital novel?
A: EPUB and PDF formats only.
Q: Are digital books other than from Barnes & Noble
compatible with the pandigital novel?
A: Yes, as long as the eBook is in .epub or .pdf format.
Q: Can I download eBooks from my Barnes & Noble
account directly onto a SD card?
A: No. All eBooks are downloaded directly into the internal
memory.
Q: Does the pandigital novel support eBooks borrowed
from a public library using a global distributor such as
Overdrive.com?
A: Yes. Download the books to your computer and then use
Adobe Digital Editions software to transfer them to your
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