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Problem Cause/solution
Caller information is
displayed or announced
late.
RDepending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Set the
first ring to Off (page 31).
RMove closer to the base unit.
Caller information is not
announced.
RTo use the Talking Caller ID feature, store the name and
phone number in the phonebook (page 25).
RThe handset or base unit’s ringer volume is turned off. Adjust it
(page 17, 31).
RThe Talking Caller ID feature is turned off. Turn it on (page 32).
RDepending on the number of rings setting, the answering
system may answer calls before announcing the caller
information. Select a different setting (page 48).
Time on the unit has
shifted.
RIncorrect time information from incoming Caller ID changes the
time. Set the time adjustment to Manual (off) (page 31).
Answering system
Problem Cause/solution
The unit does not record
new messages.
RThe answering system is turned off. Turn it on (page 43).
RThe message memory is full. Erase unwanted messages
(page 44).
RThe recording time is set to Greeting Only. Change the
setting (page 48).
RYour phone service provider’s voicemail service may be
answering your calls before the unit’s answering system can
answer your calls. Change the unit’s number of rings setting
(page 48) to a lower value, or contact your phone service
provider.
RThe answering system will not answer incoming calls while the
other devices such as handsets are engaged in a call.
I cannot operate the
answering system
remotely.
RThe remote access code is not set. Set the remote access
code (page 47).
RYou are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 47).
RThe answering system is turned off. Turn it on (page 48).
Liquid damage
Problem Cause/solution
Liquid or other form of
moisture has entered the
handset/base unit.
RDisconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorised service centre.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333 55
Useful Information
55


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