Network connection troubleshooting
Problem Cause/solution
I am having trouble
c
onnecting.
R Your wireless router is not turned or is not functioning. Refer to
the operating instructions included with your wireless router.
R Your smartphone is not connected to your wireless router.
Check your smartphone’s Wi-Fi settings. Refer to the
operating instructions included with your smartphone.
R The SSID (wireless network name), security type, or password
assigned to the wireless router has been changed. Configure
the base unit again using the procedure described in “Typical
configuration (DHCP)”, page 50 or “Simplified configuration
(WPS, DHCP)”, page 51.
R Confirm the base unit’s Wi-Fi and IP settings using the
procedure described in “Confirming network status”, page 52.
R If your wireless router’s client isolation feature (a feature that
prevents wireless devices connected to the same wireless
router from communicating with each other) is turned on, your
base unit and your smartphone will not be able to
communicate with each other. Refer to the operating
instructions included with your wireless router and make sure
that this feature is turned off.
R The base unit’s network settings are incorrect. Reset the base
unit’s network settings (page 52) and configure the network
settings again.
My smartphone and other
d
evices cannot access the
Internet since I turned on
Wi-Fi repeater mode.
R Do not use Wi-Fi repeater mode (page 51) if you already have
a Wi-Fi range extender.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
61
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