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4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem Remedy
The telephone does not work properly. Confirm with your manager that your settings are
correct.
If the problem persists, consult your dealer.
The telephone does not respond when
buttons are pressed.
The telephone is locked.
Unlock your telephone. ( 1.3.24 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
Your telephone is connected to an eXtra Device
Port.
System programming is required. Consult your
dealer.
Some features do not work. System management may restrict certain features.
Consult your manager.
The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual
instructions, none of the operations work
when using a proprietary telephone.
The Intercom line was not seized. The seized line,
when going off-hook, was changed by personal
setting. ( 3.1.2 Personal Programming)
In the manual, going off-hook means an Intercom
line is seized.
If the setting has been changed, press the INTERCOM
or PDN button after going off-hook and follow the
instructions.
The paralleled single line telephones do
not ring.
"No ring" may be selected.
Change the setting to ring. ( 1.3.48 Paralleled
Telephone)
The telephone does not work using the
personal settings or with other settings.
(One-touch dialing, forwarding
destination, etc.)
The extension line has been changed. The previous
telephone’s settings have not been cleared.
Clear the settings and then program your desired
settings again. ( 1.3.25 Extension Feature Clear,
3.1.2 Personal Programming, 3.1.4 Customizing the
Buttons)
My proprietary telephone does not have a
feature button.
Some models do not have the feature button.
Change a flexible button to the desired button.
( 3.1.4 Customizing the Buttons)
Enter the specified feature number instead of the
feature button. ( 1.1.1 Before Operating the
Telephones)
196 Operating Manual Document Version 2009-11
4.1.1 Troubleshooting
196


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