Using an answering machine
Problem
●
Your greeting message on the answering machine is too
long. Shorten the message (up to 10 seconds).
●
The answering machine rings too many times. Set to 1 or
2 rings.
●
Check if the answering machine is turned on and
connected to the fax machine properly (p. 42).
●
Set the number of rings on the answering machine to 1
or 2.
●
The remote access code on your answering machine is
the same as your fax activation code. Set a different
number for features #12 (p. 51) and #41 (p. 54).
●
You did not program your remote access code in your fax
machine correctly. Program the same code that is
programmed on the answering machine to the fax
machine with feature #12 (p. 51).
●
The code may include “#” which is used for certain
features provided by telephone companies. Change the
code on the answering machine to another number which
does not include “#”. Also change the code of the fax
machine with feature #12 (p. 51).
●
Your answering machine has run out of recording tape.
Rewind the tape to record messages.
●
You set the answering machine to only give a greeting
message.
Cause & solution
I cannot receive documents
automatically.
I cannot receive voice
messages.
I cannot retrieve recorded voice
messages on the answering
machine from a remote
location.
I pressed the remote access
code to access the answering
machine remotely, but the line
was disconnected.
Callers complain that they
cannot send a document.
62
Operations
For fax advantage assistance, call 1-800-435-7329.
Copying
Problem
●
You cannot make a copy during programming. Make the
copy after programming or stop programming.
●
The glass or rollers are dirty. Clean them (p. 68).
●
The thermal head is dirty. Clean it (p. 68).
●
Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as Hammermill Jet Print for clearer printing.
●
You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
Cause & solution
The unit does not make a copy.
A black line, a white line or a
dirty pattern appears on the
copied document.
The copied image is distorted.
The printing quality is poor.
