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Operations
For fax advantage assistance, call 1-800-435-7329.
Fax – receiving (cont.)
Problem
The incoming call is not a fax. Change the receive mode
to TEL mode (p. 38).
If a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (p. 53).
The other party placed the document in their fax machine
the wrong way. Check with the other party.
The glass or rollers are dirty. Clean them (p. 68).
The other party sent a faint document. Ask them to send a
clearer copy of the document.
The thermal head is dirty. Clean it (p. 68).
Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as Hammermill Jet Print for clearer printing.
You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as Hammermill
Jet Print for clearer printing.
Cause & solution
The display shows the
following, but faxes are not
received.
A blank sheet is ejected.
A white line or a dirty pattern
appears on your recording
paper.
The printing quality is poor.
CONNECTING.....
I cannot select the desired
receive mode.
The other party complains that
they cannot send a document.
Receive mode
Problem
If you want to set FAX ONLY or TEL/FAX mode:
— select the desired mode using feature #77 (p. 55), and
— press to turn on the arrow (
) on
the right of the display.
Display:
ON
If you want to set TEL mode:
— press to turn off the arrow (
) on
the right of the display.
ON
The unit is not in AUTO ANSWER mode. Press
to turn on the arrow (
) on the right of
the display.
ON
AUTO ANSWER
AUTO ANSWER
AUTO ANSWER
Cause & solution
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