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Other
Troubleshooting
Symptom Corrective Action
The produced SD card or a disc in
BDMV or AVCHD standard does not play
back.
Playback of discs or SD cards created with this software in BDMV format or AVCHD format is
only possible on equipment which is compatible with each format.
Some video cameras do not support playback of video on SD cards.
Cannot play discs created with this
software.
Play the disc in equipment compatible with the type of disc you have created.
When the produced SD card or disc is
played back with another device, audio
may be heard from one side only.
Audio recorded in DolbyDigital 5.1 ch and played back through stereo (2 ch) speakers may
be heard from one side only. If available on your TV receiver, we recommend turning on the
surround sound function.
Refer to the operating instructions of your TV receiver for instructions.
When the produced disc is played
back, the end of the image is slightly
truncated.
When recorded in DVD-Video format, the end of an image may be truncated by about 0.5
seconds.
Connection/Import
Symptom Corrective Action
If other software is already running, this
software does not start up automatically
when the video camera is connected.
Other programs may prevent this software’s automatic start-up function from operating
correctly when the video camera is connected. Please change the settings of the other
software or uninstall it completely.
The video camera is connected but not
displayed on the window or recording
fails.
Click [Refresh] in the main window or other windows. This will update the drive information,
which may enable display.
If the video camera has not been set for connection with the PC, it will not be displayed. (For
details, refer to the operating instructions for the video camera.)
Some video cameras are not supported by Windows
®
2000.
Video cameras cannot be used as the destination for recording video.
When an SD card is inserted, the card
is not displayed in the media/folder
selection area.
SD cards are not displayed unless they are connected before this software is started. If you
connect the SD device or insert an SD card after startup, select the drive on the [SD] tab of
[Settings], and then click [OK].
(84)
An SDHC memory card (4 GB to 32 GB) will not be displayed unless using a reader/writer
that supports SDHC.
100


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