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Other
Troubleshooting
Symptom Corrective Action
Error occurs while data are being
recorded. (Continued)
Multiple peripherals may be connected to the computer.
Particularly if you are using an external optical drive for recording, disconnect SD
card readers or other USB devices and check software operation. However, do not
connect or disconnect these devices during recording.
Video cameras, optical drives, hard disk drives, or SD card adapters may be connected via
USB.
Use a different USB port (for example, a USB port on the back of the computer).
Operation may be affected by the firmware (a control program stored on the equipment) of
your optical drive.
Update the firmware of your computer or optical drive. (Firmware updates may be
available on the manufacturers website.)
Operation may be affected by CD recording functions provided by the operating system as a
standard feature.
Disable these functions.
Because some video cameras cannot play back video from SD cards, an error message is
displayed if you attempt to use this software to record on SD cards formatted by using these
video cameras. (Recording is possible, however.)
Images cannot be added.
Recording additional video content is only possible on the following media.
Blu-ray discs, DVD-RAM discs and SD cards which you have recorded to using this software
SD cards recorded on by using video cameras
DVD-RAM discs recorded on by a DVD burner compatible with the video camera
Blu-ray discs recorded on by a BD burner compatible with the video camera
Recording (SD card)
Symptom Corrective Action
Cannot format an SD card.
SD cards cannot be formatted on this software. Format them on the video camera that this
software supports.
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104


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