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TROUBLESHOOTING
SYNCHRONISATION: EXCHANGE ACTIVESYNC (WIRELESS SYNCHRONISATION)
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14
CHAPTER
An alert tells me that there is not enough
free memory to sync my info
The ActiveSync application on your
smartphone ran out of storage space. Try
the following:
1 Close all running programs (see C
losing
applications).
2 If the problem persists, see Making
room on your smartphone for
suggestions on other ways to free up
space on your smartphone.
An alert tells me that ActiveSync
encountered a problem with [item type]
[item name]
An error occurred during the sync of a
single item. This error can usually be
corrected only by removing the item that
caused the error. If you sync again to see if
the error persists, be aware that items
causing this type of error are skipped and
do not show up again.
My Home screen settings are not restored
after a hard reset
Settings such as the background image are
not backed up during synchronisation, so
they cant be restored after a hard reset. If
you use a backup utility, you may be able
to restore a backup to recover your Home
screen settings and other additional info.
Synchronisation:
Exchange ActiveSync
(wireless
synchronisation)
This section covers issues with direct
wireless synchronisation with an Exchange
server. See Synchronisation:
Desktop sync
software for help with synchronising using
your desktop sync software.
TIP
If you are synchronising with an Exchange
server and you’re unable to change your lock
settings, check with your system
administrator to find out if a systemwide
locking policy is in place.
274


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