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TROUBLESHOOTING
SYNCHRONISATION: DESKTOP SYNC SOFTWARE
273
14
CHAPTER
2 Reinstall the desktop sync software,
accessible from a link on the Windows
Mobile Getting Started CD, which came
with your smartphone (see Reinstalling
the desktop software). Media file
synchronisation fails if you installed the
desktop sync software before you
installed Windows Media Player.
My appointments show up in the wrong
time slot after I sync
1 Make sure that you installed the
desktop sync software that came with
your smartphone. If you’re not sure
whether this software is installed,
reinstall it (see Reinstalling the desktop
software).
2 Open Microsoft Office Outlook and
correct the wrong entries.
3 Manually enter any information you
added to your smartphone since the last
time you synchronised.
4 Synchronise your smartphone and your
computer.
My scheduled sync doesn’t work
By default, a scheduled sync does not
work while you are roaming. This is to
prevent roaming charges on your account.
If roaming charges are not a concern,
follow these steps to continue your sync
schedule while roaming:
1 Press Home , and then press
Centre .
2 Select Applications , and then
select ActiveSync .
3 Press Menu (right softkey) and
select Schedule.
4 Check the Use above setting when
roaming box.
5 Press Done (left softkey).
An alert tells me that ActiveSync
encountered a problem on the server
There is a temporary problem with the
server or the server may be temporarily
overloaded. Try again later, and if the
problem persists, contact your system
administrator.
273


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