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Page 240 Frequently Asked Questions
I did a HotSync
operation, but one of
my applications did
not synchronize.
On a Windows computer, click the
HotSync Manager and choose Custom.
Check that the correct conduit is active.
On a Macintosh, double-click the
HotSync Manager icon. From the
HotSync menu, choose Conduit
Settings. Select your user name from the
User pop-up menu, and check that the
correct conduit is active.
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
Check that the correct conduit is
installed. Reinstall the HotSync
Manager and make sure the correct
conduit is selected.
I cannot launch the
HotSync Manager.
If you are using the optional serial
cradle, or if you are performing a
HotSync operation using a modem,
make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
Backup the Palm Desktop software,
uninstall it, then reinstall it.
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
Make sure your handheld is seated in
the cradle correctly.
Check the connection between the
HotSync cradle and the USB or serial
port on your computer.
Make sure the user name you selected in
Palm Desktop software matches the
user name assigned to your handheld.
Make sure the date on your computer
matches the date on your handheld.
Read the HotSync Log for the user
account for which you are performing a
HotSync operation
250


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