* A dealer directory can be found on our website at OUTDOORCHEF.COM
** The serial number and item number can be found on the data sticker on your barbecue
(see the first section of this USER GUIDE).
4. Exclusion
The warranty shall not apply in the following cases:
• Normal wear and tear resulting from normal intended use, especially to general wear parts such as thermometer, ignition and battery, elec-
trode, ignition cable, gas hose, gas pressure regulator, halogen lamps, drip collector tray and drip pan.
• Damage to the enamel from the use of utensils and other devices, provided that the defect did not already demonstrably exist before first use.
• Defects and/or damage due to misuse, improper use, in particular due to not following the user guide, safety instructions or operating/main-
tenance instructions (for example, use of outdoor equipment indoors, damage resulting from incorrect installation, improper cleaning of the
enamelled surface of the funnel or grill bars, failure to perform a leakage test to the extent recommended in the user guide, use of harmful
chemicals, unintended use, etc.).
• Defects and/or damages that are remedied through intervention or repair by persons other than those authorised by OUTDOORCHEF.
• Defects and/or damage caused by destructive weather influences (e.g. hail or lightning).
• Defects and/or damage due to vandalism or due to intentional or negligent damage to the extent that this was not caused by OUTDOORCHEF.
• Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
• Defects and/or damage due to force majeure.
• Defects and/or damage due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim please contact us or one of our authorised dealers (a dealer directory is available at www.outdoorchef.com) as
soon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number (both
can be found on the data sticker on your barbecue; see the first section of the User Guide). Please describe the defect and, if possible, also send
us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in warranty). In the case
of justified warranty claims, we will reimburse the necessary and required transport and shipping costs. Otherwise we will send the product back to
you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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