In purchasing this OUTDOORCHEF product from an authorised retailer, you have obtained not only the product warranty but also a manufacturer‘s
warranty from DKB Household Switzerland AG („DKB“) according to the present conditions, for a period of up to 3 years.
The warranty exclusively covers the rectification of defects that are demonstrably attributable to faults in material and/or manufacture, subject to the
designated use.
2. Procedure
Check the product for defects and function immediately after receiving it. If, contrary to expectations, the purchased product has a defect then please
comply with the following procedure (bring-in warranty):
•Within 30 days of the defect being discovered, contact your retailer*, providing information about the product / product part, purchase
receipt, serial number and article number**
•Describe the situation with reference to the product / product part you are complaining about, or a photo
•The free warranty shall come into force once the defect has been checked by the retailer or DKB (transport and shipping costs will only be
paid to the first private buyer)
3. Scope of warranty
DKB‘s manufacturer‘s warranty starts from the date of purchase, and applies to the first private buyer. The warranty can only be claimed subject to
presentation of the original receipt.
The warranty may be fulfilled at DKB‘s discretion by repair, exchange of defective parts, renewal of the product or price reduction, if the functions of
the product are unaffected. There is no right of withdrawal from the purchase contract due to warranty cases. There is no right to receive a replacement
product during the repair.
Undertaking warranty services does not mean that the warranty period is extended or restarted. Exchanged parts become the property of DKB.
The warranty period does start again if the product is renewed.
The warranty periods are:
•3 years on the enamelled kettle (bottom part and lid) against corrosion perforation
•3 years on the enamelled grilling rack against corrosion perforation or burn-through
•3 years on all stainless steel parts against corrosion perforation or burn-through
•2 years on all remaining manufacturing/material defects
•The warranty for damage to the enamelling only applies if reported within 30 days starting from the date of purchase. It only applies to new
devices that have not been used before.
4. Exclusion
There is no defect, i.e. no material or manufacturing fault within the meaning of these provisions, or no valid warranty claim, under the following circumstances:
•Usual wear and tear during designated use.
•Defects and/or damage due to wrong, incorrect use or use not in accordance with the designated use, as well as due to incorrect installation,
assembly and attempted repairs by unauthorised persons.
•Defects and/or damage due to failure to comply with the user guide or the operating/maintenance instructions (such as damage due to
faulty assembly or incorrect cleaning of the enamelled surface of the funnel or grilling rack, failure to carry out the leak test, etc.).
•Unevenness, colour differentiations in the enamelling as well as minor defects (such as points of contact on the bottom edge of the lid or at
suspension points which are a feature of the production process).
•Discolourations and damage to the product (e.g. the painted surface) due to the effects of weather (incl. hailstones), incorrect storage of the
product (without weather protection) or incorrect use of chemicals.
•Formation of rust and a rust film due to the effects of weather or incorrect use of chemicals.
•Faults which do not noticeably impair the designated use or function of the product.
•In general for wearing parts such as the grilling rack, funnel, burner, thermometer, ignition and battery, electrode, ignition cables, gas hose,
gas pressure regulator, heating element, reflector, aluminium protection foil or charcoal grate
•Defects and/or damage due to modifications, use for a non-designated purpose or deliberate damage.
•Defects and/or damage due to incorrect maintenance and repair work.
•Defects and/or damage due to failure to carry out routine maintenance.
•Defects and/or damage which was caused during the original transport.
•Defects and/or damage due to force majeure.
•Defects and/or damage due to wear and tear in professional use (hotels, restaurants, events, etc.).
DKB excludes any customer claims other than those expressly named in these warranty conditions, unless a mandatory legal obligation or liability
applies. In particular, this applies with regard to claims for compensation in damages due to failure of fulfilment, refunding of losses incurred as the
consequence of a defect, loss of profits and transport damage that is not notified to the retailer within 30 days of receipt of the product.
OUTDOORCHEF products are subject to continuous further development. As a result, modifications to products may be introduced without prior
notice.
The registered brand OUTDOORCHEF is represented by the following enterprise:
DKB Household Switzerland AG
Eggbühlstrasse 28
Postfach
8052 Zürich – Switzerland
www. dkbrands.com
* A dealer directory can be found on our website at OUTDOORCHEF.COM
** The serial number and article number can be found on the data sticker on your barbecue (see THE GAS KETTLE BARBECUE for information)
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
Product:
Forumrules
To achieve meaningful questions, we apply the following rules:
First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.
Register
Register getting emails for Outdoorchef Auckland at:
new questions and answers
new manuals
You will receive an email to register for one or both of the options.
Get your user manual by e-mail
Enter your email address to receive the manual of Outdoorchef Auckland in the language / languages: All languages as an attachment in your email.
The manual is 1,42 mb in size.
You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.
If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.
The email address you have provided is not correct.
Please check the email address and correct it.
Your question is posted on this page
Would you like to receive an email when new answers and questions are posted? Please enter your email address.
