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2. Place the image drum unit with toner cartridge still attached
into a black plastic bag and keep it away from direct
sunlight.
3. Re-package the fax machine and the image drum unit
separately into packaging material and a shipping carton.
Problem Checklist
Your fax machine is a complex machine with many features and
functions, which allow it to operate in different ways. Many
problems you experience may be due to improper programming.
If you are experiencing a problem, read through the list of
problems and solutions before calling your dealer.
o Your telephone does not ring if your fax machine is
set to tel/fax answering mode and the incoming call is
a voice call.
This is normal. In the tel/fax answering
mode, your fax machine answers the incoming call
and detects whether if the call is a voice call or a fax
call. If the call is a voice call, your fax machine will
ring, but your telephone will remain silent. It is rec-
ommended that you only use tel/fax answering mode
if your telephone is located near the fax machine.
o The display is blank. Check that the power switch is
on. Check the power cord to make sure that it is
firmly plugged in. Check your wall outlet to make
sure that it has power.
o Nothing happens when you press the control panel
keys.
Turn the fax machine off, wait 10 seconds, then
turn it on again.
o The display tells you to replace paper even though
there is paper in the paper cassette
. Take the paper
cassette out and make sure that the paper is firmly
stacked in the tray. Push the paper firmly under the
plastic tabs on the edge of the tray. Check for a paper
jam in the fax machine.
o Your documents jam. Check the document for wrin-
kles, tears or other damage. Make sure there are no
staples or paper clips and that the paper is clean and
dry. Make sure the document is not wider than your
fax machine can load. Try making a copy of the doc-
ument on a photocopier and faxing the copy.
o Your fax machine will not dial. Check the power cable
and wall outlet. Make sure that your telephone line
(not your external telephone or handset) is connected
to the LINE outlet on the back of your fax machine.
If you have an external telephone connected, lift the
handset and check for a dial tone. If you do not have
an external telephone connected, press the Hook/V.
Request
key and check for a dial tone. If you do not
hear one, there may be a problem with your tele-
phone line. If you do hear a dial tone, your fax
