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Troubleshooting
7
Faxing Issues
Memo
If the following information does not solve the trouble, contact your dealer.
Unable to Send a Fax
Unable to Receive a Fax
Symptom Point to check Remedy Reference
Unable to send a fax. Did you perform the correct
procedure?
Check the appropriate procedure
and try again.
P. 8 6
Did you specify the correct
number?
If you use speed dial, print the
speed dial list and check the entry.
P. 8 7
Advanced
Did you specify the appropriate
dial line type?
Specify the appropriate dial line
type for your region.
P. 4 3
Is it due to the recipient machine? Contact and ask the recipient to
check machine status.
-
The machine does not
continuously send a
document.
Did you load the document
correctly on the ADF?
Keep the leading edges of the
pages in the document even.
P. 3 8
Did you load a document other
than A4, letter or legal 13/13.5/14
on the ADF?
Only A4, letter, and legal 13/13.5/
14 size documents can be sent
from the ADF.
-
The machine does not
send a fax even though
you dialed the number
and pressed .
Did you specify the appropriate
dial line type?
Specify the appropriate dial line
type for your region.
P. 4 3
Did you load the document
correctly?
Load the document correctly. P. 3 8
Did you dial the correct number? Dial the correct number. -
Is the recipient's line busy? Wait until the line is open and try
again.
-
Unable to transmit a fax
manually.
Did you put down the handset
before pressing ?
Press first and then put
down the handset.
Advanced
The machine does not
start scanning (during
memory transmission).
Did you load the document
correctly?
Load the document correctly. P. 3 8
Is there enough memory? Check the available memory. Advanced
Symptom Point to check Remedy Reference
Unable to receive a fax. Did you specify the appropriate
reception mode?
Check the reception mode P. 9 2
Is there paper in the tray? Load the paper. P. 3 2
Is there a paper jam? Check the error message and
remove the jammed paper.
P.135
Is the telephone cable correctly
connected to the machine?
Connect the telephone cable
correctly.
P. 4 1
Is there enough memory? Check the available memory. Advanced
Unable to receive a fax
manually.
Did you put down the handset
before pressing ?
Press first and then put
down the handset.
P. 9 2
F code polling fails and
an error message is
printed out.
Did the sender store a document in
a bulletin box?
Contact and ask the sender to
store the polling document.
-
M
ONO
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ONO
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ONO
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ONO
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ONO
161


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