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6. Troubleshooting
Install Paper. [TRAY] [MEDIA_SIZE] Error: 490, 491, 492, 493
No paper is loaded in the indicated tray. Load paper of the displayed size.
Install Paper Cassette. [TRAY] Error: 440, 441, 430, 431, 432
The tray is not installed. Install the cassette. If the cassette is already inserted, pull it out, and then insert it again.
Press ONLINE Button for Restoration. Memory Overflow. Error: 420
Data is too complicated. Memory full error has occurred during processing. Reduce the volume of the print data.
Replace Toner. [COLOR] Waste Toner Full. Error: 415, 416, 417
Waste toner of the toner cartridge is full. Opening and closing the output tray can resume printing for a while, but it
may damage the image drum. Replace the toner cartridge with a new one as soon as possible.
C: Cyan (blue), M: Magenta (red)
Install Toner [COLOR] Error: 410, 411, 412, 413
The indicated cartridge ran out of toner.
Opening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace
the toner cartridge with a new one as soon as possible.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Non Recommended Toner C Error: 552, 556, 616, 622
The installed C (Cyan, blue) toner cartridge is not optimum.
We recommend using an optimum toner cartridge.
Non Recommended Toner M Error: 551, 555, 615, 621
The installed M (Magenta, red) toner cartridge is not optimum.
We recommend using an optimum toner cartridge.
Non Recommended Toner Y Error: 550, 554, 614, 620
The installed Y (Yellow) toner cartridge is not optimum.
We recommend using an optimum toner cartridge.
Non Recommended Toner K Error: 553, 557, 617, 623
The installed K (Black) toner cartridge is not optimum.
We recommend using an optimum toner cartridge.
Toner Not Installed [COLOR] Error: 610, 611, 612, 613
A color toner cartridge indicated on the screen is not installed.
Install the toner cartridge.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Image Drum Sensor Error [COLOR] Error: 540, 541, 542, 543
A toner sensor error has occurred in the image drum indicated on the screen.
Uninstall the image drum, and then install it again.
If the message persists, uninstall the toner cartridge and install it again.
If the toner cartridge is not installed, install it.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Check Paper. Paper Size Error [TRAY]Error: 400
Paper size error has occurred in the indicated tray. Make sure that the size of paper loaded in the tray matches the
[Paper Size] setting set on the operator panel. Load paper according to the paper size and direction set. If the
setting made on the operator panel is wrong, cancel printing first, set the right paper size from [Paper Size] on the
operator panel, and then print again.
Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens,
remove paper, and then load paper correctly.
Open Cover. Paper Jam. Output Tray. Error: 390
Paper jammed via the paper feed path from the MP tray.
If the edge of the jammed paper is not visible, open the output tray and remove the paper.
Open Cassette. Paper Jam. [TRAY] Error: 391, 392, 393
A paper jammed via the paper feed path from the indicated tray.
Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload
paper.
Make sure that the paper stoppers are set in the right position.
114


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