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User’s Guide
31
ERROR MESSAGES
The table below lists error messages, the possible causes of each error, and the actions
required to recover from each error.
Error Message
Line 1
Error Message
Line 2
Possible Cause Action
E2 JAM MISFEED
E3 FUSER JAM
E4 EXIT JAM
E6 JAM OFF. TRAY
E7 JAM DUPLEX
Remove Paper There is a paper jam
inside the printer.
Remove the jammed paper
from the indicated location.
See the online Technical
Reference Guide (on the
CD-ROM) for information
about removing paper jams.
E5 COVER OPEN
Close Top Cover The top cover is open. Close the top or rear cover.
E5 COVER OPEN
Close Rear Cover The rear cover is open. Close the offset tray cover.
J3 TONER CART.
Install/Reset The print cartridge is not
installed, or an incorrect
cartridge is installed.
Install the correct print
cartridge according to the
specifications.
TRAY 1 MISSING
Insert Tray Tray 1 is not in the
printer.
Insert the tray.
TRAY 2 MISSING
Insert Tray Tray 2 is not in the
optional feeder.
Insert the tray.
TRAY 3 MISSING
Insert Tray Tray 3 is not in the
optional feeder.
Insert the tray.
LOAD PAPER
TRAY1
Paper Size/
Media Type
Tray 1 is empty. Load paper into the tray.
LOAD PAPER
TRAY2
Paper Size/
Media Type
Tray 2 is empty. Load paper into the tray.
LOAD PAPER
TRAY3
Paper Size/
Media Type
Tray 3 is empty. Load paper into the tray.
LOAD PAPER
FRONT
Paper Size/
Media Type
The front tray is empty. Load paper into the tray.
PAPER SIZE
ERROR
Paper Size/
Press Start
The paper size is not
supported by the printer.
Check paper size
specifications and load paper
that meets specifications.
OUTPUT TRAY
FULL
Remove Paper The output tray is full. Remove paper from the tray.
OFFSET TRAY
FULL
Remove Paper The offset output tray is
full.
Remove paper from the tray.
39


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