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Oce OP31C Scan System Set-up Manual

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4-1
4. Troubleshooting
4-1 Error messages
If one of the following message appears during scanning, perform the corresponding procedure.
Message
Unable to use scanner.
Unable to find destination PC. Check the PC.
This name is already in use. Input new name again.
This number is already in use. Input new number again.
Registration full.
E-mail size exceeds data capacity.
Destination address is not being registered.
Unable to find SMTP server.
Contact administrator.
SMTP Authentication error.
Contact administrator.
Unable to find PC of personal address list.
Network scanner system error.
Communication error.
Destination PC’s system error.
Procedure
Check to make sure that the network cable is connected securely
and properly. If this message appears immediately after turning
the scanner ON, wait for awhile (approx. 2 minutes) while the
scanner warms up.
There is a problem at your computer. Check to make sure that the
Scanner File Utility is running and the computer is able to receive
data.
Register a different name.
Register a different number.
Delete any unnecessary items and try the procedure again.
Reduce the number of pages being transmitted, or lower the
scanning resolution, and try to transmit again.
The entered number is not appropriate. Check the correct number
and enter it again.
Check to make sure that the network cable is connected securely
and properly. If this message appears immediately after turning
the scanner ON, wait for awhile (approx. 2 minutes) while the
scanner warms up.
In any other case, check to make sure that the SMTP server is
running, or consult with your network administrator.
Consult with your network administrator to verify that the Login
Account Name and password required for SMTP Authentication
are correct.
If the Address Book software is not running on your computer,
start it up. If it is already running, make sure that your computer is
connect properly to the network and the network cable is
connected properly to the Scanner Interface Card.
Restart the scanner.
If you are using the Scan to PC function, check the status of the
destination computer and then try the operation again.
If you are using the Send E-mail function, check to make sure
that the SMTP server is running, or consult with your network
administrator.
Check the status of the destination computer and then try the
operation again.
… 27 …


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