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3. Troubleshooting
3-2 When an error message appears
If an error message appears on the operation panel, first check the following tables for cause of the trouble and then perform the corresponding
procedure. For more detailed information, refer to the Operation Guide for your copier as well as the Operation Guide for any optional equipment
that is installed in your machine.
If Error in printer mode is displayed, press the Printer key. A more specific message about the error will be displayed.
Display message
Add paper in drawer.
XX size (XXX)
ADD PAPER IN DRAWER.
XX SIZE (XXX)
Use alternative? Press GO
USE ALTERNATIVE? PRESS GO
Set paper Press GO
SET PAPER PRESS GO
Place paper in drawer.
PLACE PAPER IN PAPER DRAWER.
Add staples.
ADD STAPLES.
Call service.
CALL SERVICE.
Department code mismatch
DEPARTMENT CODE MISMATCH
Exceeded print quantity limit.
EXCEEDED PRE-REGISTERED PRINTING
QUANTITY.
Procedure
The size or type of paper selected for printing does not match the size or type of paper in the
drawer. Replace the paper in the drawer with that of the correct size and type.
1. If you want to switch to and print from a different drawer, press the Paper Select key until
the desired drawer is selected and then press the Enter key.
2. Otherwise, use the M and N keys to move the arrow e until it points to the desired
command and then press the Enter key.
GO: Force-prints onto the current size or type of paper.
CANCEL: Cancels the printing operation completely.
Bypass Type: Changes the type of paper to be used in the Multi-Bypass.
Use the M and N keys to move the arrow e until it points to the desired paper type and
then press the Enter key.
RESET: Resets the Printer Board. (Only printer functions will be reset.)
Displayed when the selected drawer has been changed. Use the M and N keys to select the
On command and then press the Enter key.
This message appear in the mode which allows you to select to have multiple copies made
but only one page printed at a time. After each sheet is printed, use the M and N keys to
select the On command and then press the Enter key.
The drawer has run out of paper. Add paper.
The finisher (option) has run out of staples. Refer to the Operation Guide for the finisher and
replenish the staples.
Trouble has occurred within the printer. Contact your service representative or an authorized
service center.
The department code you entered does not match the registered one. Check the department
code that is registered in the printer driver.
The amount of printing accomplished has exceeded the acceptable capacity as set under
copy management. In order to print further, change the copy management setting in the
printer.
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