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The hob or the cooking zone does not work:
the hob has been poorly connected to the electrical power
supply
the safety fuse has blown
check the locking key has been enabled
the touch contr
ol keys have been splashed with water or fat
ther
e is an object on the touch control keys
A single zone or all zones are not working:
the safety device has been operated
this shall engage when a cooking zone has been left on
unintentionally
the safety shall also engage when one or more touch control
keys are covered
a pan is empty and the base has overheated
the hob also has an automatic power reducer and automatic
shut-down in the event of overheating
The fan continues to operate after the hob has switched
off:
this is not a defect, the fan is protecting the electronic
equipment
the fan will stop automatically.
The automatic cooking controller does not seem to be
working:
the cooking zone is still warm [
H
]
the maximum cooking level has been selected [
9
]
the cooking level was selected using the contr
ol key [
].
10.2 Messages at the extraction
Code
1st LED
flashes
Run-out function activated
2 LEDs
flash
The tower was not detected at the requested
position.
Check nothing can prevent the movement of
the extraction tower
Pr
ess the button
and hold for 2 seconds.
Contact Novy
4 LEDs
flash
The extraction tower is removed or not places
correctly onto the extraction opening.
Realign the extraction tower
.
Pr
ess the button
and hold for 2 seconds.
Contact Novy
The cooker hood does not extract well. What can be the
cause of this problem?
Check the grease filter. Follow the cleaning indication. On
average, the filter must be cleaned every two weeks to
ensure the extraction works correctly.
Check the air supply in the house. As soon as the cooker
hood is switched on, make sure that air is supplied by
opening the grates in the windows or by opening a window.
Check the duct for blockages or constrictions which pr
event
proper extraction of the air.
10.3 Miscellaneous
Fault: In the event of a fault, please do not hesitate to contact
our Repair Service:
Belgium: Tel.: +32 (0)56 36 51 02
France:
T
el.: +33 (0)3 20 94 06 62
Germany: Tel.: +49 (0)511.54.20.771
The Netherlands:
T
el.: +31088-0119110
Spain:
T
el.: +34 938 700 895
Italy:
T
el.: +39 039.20.57.501
For all other countries, contact your local Novy installation
engineer in Belgium:
T
el.: +32 (0)56/36.51.02
For a proper and prompt handling the Repair Service needs to
know the type of your device. This information can be found on
the type plate on the inner frame of the extraction unit.
Stick the provided sticker with the type plate and serial number
here.
71


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