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Trouble-shooting
Important note: When working on the operator, always pull out the mains plug beforehand!!!
Diagnostic display
During operation, the display provides diagnostic information on any possible faults / malfunctions
Fault/Malfunction Possible cause Remedy
Have door checked.
Change force setting (menu stages 5 and 6)
Reset end-of-travel positions (menu stages 3
and 4)
Replace battery in hand transmitter
Plug in/align aerial
Connect external aerial (accessory)
See diagnostic display
Replace battery in hand transmitter
Plug in/align aerial
Programme hand transmitter (menu stage 1)
Remove obstruction or reset CLOSE end-of-
travel position (menu stage 4)
Reset end-of-travel positions (menu stages 3
and 4)
Insufficient range of hand transmitter
Door does not respond to impulse from
hand transmitter or ot other impulse
generators
Door does not respond to impulse from
hand transmitter but does respond to
push-button or other impulse generators
After closing, door opens again to
produce a slight gap
Door presses into the end-of-travel
positions
Door does not fully close/open
Door mechanics have changed
Set closing/opening force too weak.
End-of-travel positions incorrectly set
Door blocks just before CLOSE position
Flat battery in the hand transmitter
Aerial not plugged in/aligned
On-site screening of receiving signal
See diagnostic display
Flat battery in hand transmitter
Aerial not plugged in/aligned
No hand transmitter programmed
Optimum setting of end-of-travel positions has
not been achieved
State
Operator starts up and “0” goes out.
Door neither opens nor closes.
Door no longer closes
Motor has come to a standstil
Permanent impulse signal at the start input
An error has occurred in setting the operator.
“0” displayed during the next opening and
closing cycle and then goes out.
“0” continues to be displayed.
Diagnosis / Remedy
Operator receives a start impulse at the START input or via a receiver,
normal operation.
STOP A connection is interrupted.
External safety device has been activated (e.g. wicket door).
STOP B connection is interrupted.
External safety device has been activated (e.g. Photocell).
Motor does not rotate. Call in a specialist company.
Door no longer accepts a start impulse. External impulse generator
emits a permanent impulse signal (e.g. Button is jammed)
Travel path too long.
Repeat setting procedure (menu stages 3 and 4)
Operator is carrying out a learning cycle for the force limit.
Caution: During these travel cycles the force is not monitored !
Check door mechanics. Door is too sluggish.
Number
0
1
2
3
4
5
0
Subject to changes
GB
Guarantee Document
Type designation: ______________
Production number: ______________
(See type plate)
Date of purchase: ______________
Date when first put into service: ______________ Address/Stamp of company carrying out the installation:_______________________
Retain these installation, operating and maintenance instructions for the full duration of the operator’s service life!
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