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Support and Troubleshooting
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Support and Troubleshooting
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It takes a long time before the Nintendo DSi Menu is displayed
•Hasahigh-capacitySDMemoryCard(SDCard)beeninsertedinthesystem?
It may take time to display the Nintendo DSi Menu if a high-capacity SD Card has been inserted
into the system.
Even though a Nintendo DS Game Card has been inserted, the Nintendo DSi
Menu displays “No Game Card has been inserted in the Game Card slot.
•IstheGameCardinsertedproperly?
Remove the Game Card and properly re-insert it until it clicks into place.
Ifthisdoesn’twork,tryre-insertingitafewmoretimes.
I can’t play my game
•AreParentalControlssettorestricttheuseofsoftwarebasedonESRBratings?
Enter the password and either disable Parental Controls temporarily, or disable the
ParentalControlsitemthatrestrictstheuseofsoftwarebasedonESRBratings(seepage97).
I can’t use the microphone / My voice is not recognized
•Doesthissoftwareusethemicrophone?
The microphone cannot always be used. The microphone can be used in games that
support it.
•Isthemicrophonefunctioningproperly?
Use the microphone test in System Settings to conrm
thatthemicrophoneisfunctioningproperly(seepage72).
•Arevoicesotherthanyourown,suchasthoseoffamilyandfriends,recognizedcorrectly?
There are individual dierences in speech recognition rates. Some voices are more dicult
torecognizethanothers.
Themicrophonereactsunexpectedlyorproducesascreechingorhowlingsound
The microphone may be reacting to ambient noise or audio output from the speaker and
producing an audio feedback. Try to move away from the source of the noise, reduce the speaker
volume,useheadphones,orpreventsoundfromoccurring.Youcanperformthemicrophonetest
inSystemSettingstodeterminewhetherthemicrophoneisreacting(seepage72).
Troubleshooting
Before requesting repair service, check the items in the following table. Read this along with the manual
for each game and peripheral device.
Visit support.nintendo.com for assistance and additional troubleshooting and repair
options or call 1-800-255-3700.
There is no picture or sound output
•IsthepowerindicatorLEDlit?
Press POWER to turn the power on.
•Hasthebatterybeencharged?
Recharge the battery.
•HastheGameCardbeenrmlyinserted?
Firmly insert the Game Card until it clicks into place.
•IsthesysteminSleepMode?
The power indicator LED will slowly illuminate and darken when the system is in sleep mode.
Check the power indicator LED. Wake the system if it is in Sleep Mode.
Sound does not come out of the system speakers
•Isthevolumesettothelowestlevel?
Use the volume/brightness control on the side
of the system to adjust the volume to an
appropriate value.
•Aretheheadphonesorheadsetmicrophoneconnected?
When headphones or a headset microphone is connected, sound will not be emitted from
the speakers.
Sound does not come out of my headphones or headset microphone
•Isthevolumesettothelowestlevel?
Use the volume/brightness control on the side
of the system to adjust the volume to an
appropriate value.
•Istheplugforyourheadphonesorheadset
microphonermlyinserted?
Plug it in rmly.
47


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