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The NEXTBASE DriveGuard™
app will not open.
When I open the NEXTBASE
DriveGuard™ App I get a
message saying 'Please Check
Device'.
When I try to play back a file
from my Dash Cam I get a
message saying 'Buffering' or
a spinning circle, but the video
does not load.
I have forgotten my password
for the Wi-Fi connection.
Card full and card error
message.
No mass storage option.
Juddering image.
Unresolved issues.
Please uninstall the NEXTBASE DriveGuard™ app and re-download
again from your devices App Store.
Ensure that the Dash Cam is in Wi-Fi Mode and that your mobile
device has connected to the Dash Cam Wi-Fi network.
Please restart your mobile device and reconnect to the Dash Cam
Wi-Fi network, then re-open the DriveGuard™ App.
The password is a primary measure to ensure the privacy of your
recordings and to prevent misuse of the Dash Cam. If the password
has been changed from default and then forgotten, then the
Dash Cam will need to have new firmware installed to reset the
password (and all other settings) back to the defaults.
Visit www.nextbase.co.uk for product firmware and instructions
upon how to perform the update.
Is a branded card that is compatible with loop recording being
used?
This issue can occur if a counterfeit, slow or unbranded SD card is
being used.
Try multiple USB ports and an alternative mini USB cable
(if possible), please ensure it is inserted into the USB port on the
Dash Cam and not into the mount.
This is usually caused by a PC that is not compatible with HD or
Ultra HD playback, we recommend an i5 or equivalent to play the
files and metadata effectively.
Reset the Dash Cam to the Default Settings within the Setup Menu
and try again.
Should the problem persist call the UK helpline (02920) 866429 or
call your local support centre found at www.nextbase.com
Alternatively email: support@nextbase.com
PROBLEM SOLUTION
TROUBLE SHOOTING (CONTD.)
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  • I am having problems setting up my nextbase 300w dash am Submitted on 24-5-2021 at 13:45

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  • I cannot get my nextbase 300w dash cam to connect, I have followed all the instructions but whet I posted the password 12345678 it came up as incorrect password , what am I doing wrong ? It’s all very confusing and the instructions are not very good! My phone is an iphone Submitted on 24-5-2021 at 13:43

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  • Hi
    I have installed the 300W and formatted tge card, but during a journey the red protect button came on and an alarm sounded, which ironically could cause an accident itself as it was quite a distraction. What does this light and alarm indicate please? Submitted on 20-5-2021 at 14:19

    Reply Report abuse


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