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TROUBLE SHOOTING
PROBLEM SOLUTION
The mount will not stay in place
upon my windscreen.
I cannot insert the MicroSD
card.
I cannot remove the MicroSD
card.
I can only record a few minutes
of video on my MicroSD card.
I cannot save files to the
memory card when the Dash
Cam is connected to my
computer under Mass Storage
mode.
No power to my Dash Cam, but
it works upon my PC.
My Dash Cam shuts down by
itself after a while.
I get the announcement
“Card Error. Please format
SD card”.
The SD card in my Dash Cam
cannot be read.
I can't delete files on my SD
card within the Dash Cam.
Ensure that the red protective cover (plastic film) has been removed
from the mount pad.
Make sure that the glass is smooth and clean.
Press the mount firmly to the glass ensuring that there is 100%
contact with the glass. This can easily be seen from outside the
windscreen, as contact area of the pad turns a darker colour.
If the mount pad has lost it's sticky qualities, change the pad for the
spare item contained within the box.
MicroSD card are very small and require delicate use. Align the card
with the diagram shown upon the Dash Cam and insert the card until
you feel a slight spring resistance. You now need to push the card,
using your finger nail, until you hear and feel a small latch. Release
pressure and the card will stay retained within the device. Use the
edge of a small coin if you have difficulty.
With the card previously installed, you now need to push the card
further inwards slightly, using your finger nail, until you hear and feel a
small latch.
Use the edge of a small coin if you have difficulty.
Release pressure and the card will spring out sufficiently for you to take
hold of it.
Replace the Class 10 type MicroSD card with a new quality branded
card. Max 128GB.
Ensure to format the new SD card from within the Dash Cam.
Correct, the Dash Cam is a 'read-only' device.
It is not recommenced to save files from other sources to the same
memory that you will use for recording within the Dash Cam, as these
may have a negative effect on the performance of the Dash Cam.
The cigarette power cable is not working. Inspect the fuse in the Car
Power plug. Replacement fuse = 2A 20mm type. If the fuse is found to
be blown, inspect the power cable for damage which may have caused
the fuse to blow.
Either there is no power to the Dash Cam or Parking Mode has been
turned on and no vehicle movement has been detected for 5 minutes.
The SD card has been formatted in another device and the Cluster
Size is not compatible. There may also be an error on the card.
Use the Setup option within the APP to re-format the SD card from
in the Dash Cam.
Ensure that the SD card is a Class10 type SD card of 8-128GB
Use a good quality branded SD card between 8GB and 128GB
Class 10 and format the card from within the Setup Menu of
the APP.
Check to see if these files are 'protected', if so please follow
instructions to 'un-protect' the files within the APP.
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  • I am having problems setting up my nextbase 300w dash am Submitted on 24-5-2021 at 13:45

    Reply Report abuse
  • I cannot get my nextbase 300w dash cam to connect, I have followed all the instructions but whet I posted the password 12345678 it came up as incorrect password , what am I doing wrong ? It’s all very confusing and the instructions are not very good! My phone is an iphone Submitted on 24-5-2021 at 13:43

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  • Hi
    I have installed the 300W and formatted tge card, but during a journey the red protect button came on and an alarm sounded, which ironically could cause an accident itself as it was quite a distraction. What does this light and alarm indicate please? Submitted on 20-5-2021 at 14:19

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