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Netgear XWN5001 Powerline 500 WiFi Access Point Manual

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Troubleshooting
36
Powerline 500 WiFi Access Point (XWN5001)
Powerline LED
• Off. The Powerline devices cannot find each other. Make sure that the Powerline devices
are plugged into outlets with power, and that they use the same network encryption key.
- Move the Powerline device to a location closer to the computer or devices.
- If you have set up network security, make sure that all Powerline devices are using
the same encryption key.
- If the problem occurred after you changed the network encryption key, reset each
device to its factory default settings. Then you can customize the encryption key.
• Amber or red. Move the Powerline device to another electrical outlet with a faster
connection.
Wireless LED Is Off
If the Wireless LED stays off, use NETGEAR web genie to turn on the wireless radio. See
Advanced Wireless Settings on page 32. The Wireless LED is lit when the wireless radio
is turned on.
Ethernet LED Is Off
There is no Ethernet connection.
• Make sure that:
- Your router and modem are turned on.
- The Powerline device’s cable is securely connected to a router LAN port.
- The computer connected directly to the router can access the Internet.
• Press the Factory Reset button on each Powerline device for 1 second to return the
device to its factory default settings.
If You Do Not See All Your Devices with the NETGEAR
genie
If you click the Refresh icon on the NETGEAR genie Powerline Utility screen and do not see
all the devices you expect, some Powerline devices might be using a different encryption key.
If the encryption keys are different, do one of the following:
• Reset your Powerline devices to their factory settings and default encryption key. Then
set the encryption for all of your Powerline devices.
• Connect your computer to each Powerline device, and set up the network encryption key
for one device at a time.
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