608707
32
Zoom out
Zoom in
Previous page
1/46
Next page
Troubleshooting
32
Powerline PassThru Adapter
If You Do Not See All Your Devices with the NETGEAR
genie
If you click the Refresh icon on the NETGEAR genie Powerline map and you do not see all
the devices that you expect, some Powerline devices might be using different encryption
keys. If the encryption keys are different, do one of the following:
Reset your Powerline devices to their factory default settings, then set the encryption key
for all of your Powerline devices.
Connect your computer to one Powerline device at a time and use NETGEAR genie to
set the encryption key for each device.
If You Do Not See the Powerline Icon on Your Network
Map
If you navigate to the Network Map on NETGEAR genie and you do not see the Powerline
icon, try these troubleshooting tips:
Make sure that you have the latest version of NETGEAR genie installed. Some older
versions of NETGEAR genie might not support Powerline products.
Temporarily disable your antivirus software and relaunch NETGEAR genie. Your
computer’s antivirus software might be blocking the Powerline communication protocol.
Symantec Endpoint Protection
The antivirus software Symantec Endpoint Protection v11.0.5002.333 filters the NETGEAR
Powerline network traffic and prevents Powerline devices from appearing on the Network
Map. To allow Powerline network traffic to pass through the Symantec Endpoint Protection
filter, you must add a firewall rule to the filter.
Note: Symantec Endpoint Protection v12.0.1001.95 does not have this
issue.
To add a firewall rule for your Powerline devices:
1. Open the Symantec Control Center and click the Options button under Network Threat
Protection.
32


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Netgear XAV5401 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Netgear XAV5401 in the language / languages: English as an attachment in your email.

The manual is 1,34 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info